Generative AI in Insurance Market Expected to Reach $14.4 Billion by 2032—Allied Market Research

According to a new report published by Allied Market Research, titled, “Generative AI in Insurance Market, By Component (Solution and Service), By Technology (Generative Adversarial Networks (GANs), Transformers, Variational Auto-encoders, Diffusion Networks, and Others), and By Application (Personalized Insurance Policies, Automated Underwriting, Claims Processing Automation, Fraud Detection and Prevention, Virtual Assistants and Customer Support, and Others): Global Opportunity Analysis and Industry Forecast, 2022-2032". The generative AI in insurance market was valued at $761.36 million in 2022, and is estimated to reach $14.4 billion by 2032, growing at a CAGR of 34.4% from 2023 to 2032.

Generative AI empowers insurers to harness the power of advanced ML models, facilitating the creation of personalized recommendations and customized products for customers as well as the precise determination of individualized pricing while maintaining high levels of customer satisfaction. This data-driven approach enhances insurers’ decision-making capabilities as well as paves the way for a faster and more seamless digital buying experience for policyholders.

Faster claims processing through generative AI is one of the key drivers of generative AI in insurance market. Generative AI speeds up the claims process and automates the data analysis process, highlighting any anomalies and ensuring genuine claims by quickly resolving them. Furthermore, generative AI redefines customer interactions with insurers through advanced chatbots and virtual assistants. These AI-powered assistants handle routine queries and engage in sophisticated conversations, understanding complex customer needs and offering personalized recommendations for policies and coverage options. Thus, responsive and efficient customer service is a key driver behind the generative AI in insurance market growth. In addition, generative AI is used to simulate different risk scenarios based on historical data and calculate the premium accordingly.

For instance, by learning from previous customer data, generative models produce simulations of potential future customer data and their potential risks. These simulations can be used to train predictive models to better estimate risk and set insurance premiums, which drives the adoption of generative AI in insurance industry. However, data quality and regulatory challenges have emerged as significant barriers to the growth of the generative AI in insurance market. Moreover, due to the required computational power, generative AI technology may be costly and difficult to implement. Enterprises are facing new challenges when integrating generative AI with their existing technical infrastructures. Thus, high implementation cost of generative AI hampers the growth of the generative AI in insurance market. On the contrary, risk modeling and underwriting advancements, and the adoption of explainable AI (XAI) for transparency are expected to offer lucrative growth opportunities to the generative AI in insurance market trends in the upcoming years.

On the basis of component, the solution segment acquired a major share in 2022. The need to handle large volumes of data and provide personalized services to customers is pushing the adoption of generative AI solutions. Moreover, the desire to improve risk assessment and fraud detection is promoting insurance providers to invest in generative AI technologies which drives the growth of the generative AI in insurance market. However, the service segment is expected to be the fastest-growing segment during the forecast period. The growth of the service segment in generative AI in insurance market is fueled by making insurance services more accessible and convenient for customers, with AI-powered chatbots and virtual assistants offering quick and personalized support.

Region-wise, North America dominated the generative AI in insurance market in 2022, owing to the need to analyze vast amounts of data for better risk assessment, fraud detection, and pricing optimization. With increase in volume of data available, generative AI helps insurers make data-driven decisions to improve their services and stay competitive. However, Asia-Pacific is considered to be the fastest-growing region in the generative AI in insurance market during the forecast period. This is attributed to the expanding middle class, urbanization, and increased awareness of insurance products in the region. As the demand for insurance services grows, generative AI enables insurers to automate tasks, enhance customer service, and improve risk assessment which propels the growth of generative AI in insurance market in the region.

The COVID-19 pandemic had a positive impact on the generative AI in insurance market size. During the pandemic, the insurance industry faced challenges such as increase in claims due to health issues, travel cancellations, and business interruptions. This led insurance companies to adopt generative AI to streamline their processes. AI was used to assess claims faster, automate underwriting, and detect fraudulent activities. As a result, generative AI played a crucial role in helping insurance companies cope with the surge in demand for their services during the pandemic.      

Key Findings of the Study

• On the basis of component, the solution segment accounted for the highest generative AI in insurance market share, in terms of revenue in 2022.
• On the basis of technology, the generative adversarial networks (GANs) segment attained the highest market share in 2022.
• On the basis of application, the automated underwriting segment dominated the generative AI in insurance market in 2022.
• On the basis of region, North America generated the highest revenue in 2022.  

The key players operating in the generative AI in insurance market analysis include DataRobot, Inc., Microsoft Corporation, Amazon Web Services, Inc., Avaamo, IBM Corporation, LeewayHertz, Persado, Inc., Aisera, Shift Technology, and AlphaChat. These players have adopted various strategies to increase their market penetration and strengthen their position in the generative AI in insurance industry.