AMR's Analysis: Top 5 Emerging Markets Shaping the ICT Sector in Q1 2025
New information and communication technologies have boosted global economic growth over the years. Surge in the adoption of smart devices such as laptops, tablets, and smartphones and growing penetration of Internet services have impacted various sectors and end-use industries positively. The launch of 5G technology in several developed and developing countries has opened numerous growth opportunities in the ICT domain in recent times. Furthermore, the advent of AI, machine learning, blockchain, and data analytics has revolutionized the landscape. As per a study by Allied Market Research, certain markets have played an important role in the growth of the ICT sector in the first quarter of 2025. This newsletter highlights the various aspects of these industries and covers their contribution to the expansion of the domain in Q1 2025.
Contact Center as a Service
Contact Center as a Service (CCaaS) is a cloud-based platform that allows companies to interact with their customers via different communication channels such as email, voice calls, text messages, and social media chats. The scalability, flexibility, and cost-efficient model of customer relationship management has enhanced the popularity of CCaaS systems significantly in the first quarter of 2025. The Contact Center as a Service market accounted for $4.3 billion in 2021 and is expected to gather a revenue of $19.8 billion by 2031, rising at a CAGR of 16.8% during 2022-2031. The growing need for application programming interface (API)-based contact centers is anticipated to create numerous growth opportunities in the sector.
The AMR report on the Contact Center as a Service industry classifies the market into various segments based on offerings, organization size, and end-use verticals. The main aim of this analysis is to aid businesses in making the right investment decisions in the long run. By offerings, the solution segment held the largest revenue share and is expected to continue its dominance in the coming period. The rising usage of CCaaS solutions for enhanced feedback management is anticipated to bring in numerous growth opportunities across the sector. Furthermore, the cost of repair and maintenance of these systems is quite low, which has increased their popularity in Q1 2025.
Threat Intelligence Market
Threat intelligence is an important component of the cybersecurity framework which involves the collection, analysis, and dissemination of information on various threats and vulnerabilities. It, thus, enables companies to develop mechanisms and adopt techniques to identify possible issues that are likely to arise in the near future and formulate strategies accordingly. The threat intelligence market accounted for $13.5 billion in 2023 and is anticipated to grow at a CAGR of $43.3 billion by 2033, rising at a CAGR of 12.4% during 2023-2033. Rising emphasis on remote work environments is expected to create numerous growth opportunities in the industry in the coming period.
The AMR report on the threat intelligence market provides an in-depth analysis of the performance of the industry in various industries, including North America, LAMEA, Europe, and Asia-Pacific. The industry in the North America region held the largest revenue share in 2023 and is expected to witness huge growth in the coming period. The growing adoption of cybersecurity solutions by leading IT firms in countries like the US, Canada, and Mexico is predicted to help the sector flourish. Along with this, the LAMEA region is estimated to have the fastest CAGR in the near future on account of the growing awareness regarding the importance of threat intelligence solutions.
Latin America, Africa, and Asia-Pacific Data Center Market
The Latin America, Africa, and Asia-Pacific data center market accounted for $124.53 billion in 2023. The industry is anticipated to reach $530.62 billion by 2033, citing a CAGR of 15.4% during 2024-2033. In the last few years, technological advancements in multi-cloud computing have encouraged companies in the LAMEA region to shift from on-premises physical servers toward virtual network-based data centers. This has increased the demand for sophisticated data centers, thus driving the growth of the market in this region. Along with this, an overall rise in the physical infrastructure of different end-use industries has boosted the revenue share of the market in the first quarter of 2025.
The AMR report highlights the various aspects of different segments of the Latin America, Africa, and Asia-Pacific data center market based on component, enterprise size, type, and end user. By enterprise size, the large enterprise segment is projected to make huge gains in the near future owing to the growing preference of multinational companies for cloud computing technologies. Furthermore, the presence of leading industry players such as Microsoft, Amazon Web Services, Inc., IBM Corporation, and Google has strengthened the position of the market globally. Strategies like new product launches, partnerships, and mergers have boosted the sector's growth in Q1 2025.
Digital Agriculture Market
Digital agriculture refers to the use of digital technologies to improve farm productivity and crop yield in the long run, thus helping farmers expand their profit margins. Over the years, the focus on precision farming has increased exponentially, which is predicted to aid the digital agriculture industry in gathering a sum of $51.3 billion by 2033. The market accounted for $18.6 billion in 2023 and is estimated to surge at a CAGR of 10.5% during 2024-2033. The growth in demand for food security and the rising need for sustainable cultivation practices are the main reasons that have influenced the growth of the sector in the first quarter of 2025.
The regional analysis offered by the AMR report takes into account the demographic, legal, political, administrative, socioeconomic, and cultural factors impacting the industry’s growth. As per the study on the digital agriculture industry, the North America region held a significant market share and is anticipated to continue its dominance in the future. The growing investments in R&D projects, the presence of major agriculture technology companies, and the surge in the adoption of AI, machine learning, and data analytics by farmers and cultivators in the US and Canada have increased the footprint of the sector in recent times.
IT Services Market
The IT services market has been one of the biggest industries in the entire ICT domain in the last few years. The industry which accounted for $2,600.8 billion in 2023 is predicted to surge at a CAGR of 9.4% during 2024-2033, thereby gathering a sum of $6,459.8 billion by 2033. Rising demand for different IT services from various companies to enhance their efficiency, reduce business costs, and streamline operational workflows has boosted the revenue share of the market in the past few years. Moreover, the increasing number of cyber threats and malware attacks have increased the need for cybersecurity and managed IT services, generating numerous profitable opportunities for the industry in Q1 2025.
The AMR report classifies the IT services industry into different segments on the basis of approach, enterprise size, industry vertical, type, deployment, and application. By deployment, the on-premise segment is anticipated to experience substantial growth in the coming period. Increasing concerns regarding cloud security have contributed to the growth of the segment in the recent past. Along with this, the surge in awareness regarding the importance of data sovereignty has opened new investment avenues in Q1 2025.
In essence
The ICT domain is a key part of the global economy and has grown rapidly in recent years. Growing adoption of digital technologies such as AI and data analytics has further accelerated sectoral growth and created numerous opportunities in the landscape in Q1 2025. In addition, increasing penetration of Internet services and cybersecurity solutions has increased the footprint of the domain globally.
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