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2021
Bot Services Market

Bot Services Market By Technology (Framework and Platform), Deployment (Websites, Contact Center, Social Media, and Mobile Application), Mode (Text, Audio, and Video) and End User (BFSI, Retail & ecommerce, Healthcare, Media & Entertainment, Telecom, Government, Education, Travel & Hospitality, Real Estate, and Others): Global Opportunity Analysis and Industry Forecast, 2020–2030

A12524
Pages: 404
Jul 2021 | 1102 Views
   
Author(s) : Abhijith Nair
Tables: 158
Charts: 80
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COVID-19

Pandemic disrupted the entire world and affected many industries.

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Bot Services Market Insights - 2030

The global bot services market size was valued at $537 million in 2020, and is projected to reach $7.8 billion by 2030, registering a CAGR of 30.7% from 2021 to 2030. Bot services offer the ability to add intelligent agents that are capable of conversation without having to commit resources to develop one’s own AI. The service can be added to websites, apps, emails, GroupMe, Facebook Messenger, Kik, Skype, Slack, Microsoft Teams, Telegram, SMS, Twilio, Cortana, and Skype for Business.

The bot services industry attained significant growth during the COVID-19 pandemic as the world relied more and more on digital alternatives to enact social distancing norms chat and voice bots were adopted into many industries. For instance, some of the food service industry-based businesses (that were dealing with limited availability and shortages in staff) employed voice and chatbots for booking appointments, taking customer orders, and taking feedback from their clients.

In 2019, the global bot services market share was dominated by the social media segment, and is expected to maintain its dominance in the upcoming years as developments in technology such as deployment of web and cloud-based platforms increased the need for security and contributes toward growth of the market. Furthermore, chatbots have a significant impact on customer service and marketing processes in companies. Thus, the scope regarding usage of bots within the business has increased. 

Bot-Services-Market-2021-2030

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Within the market, mobile applications is estimated to emerge as fastest growing segment, Advancements in AI development impacts chatbots application development process to a great extent. Chatbots are becoming intelligent day-by-day and revolutionizing diverse businesses. As mobile apps are becoming one of the best platforms to engage the audience, it makes more sense to integrate a chatbots in mobile application development processes and build a strategy that involves engagement and communication with customers through bot services.

Cloud migration has also promoted adoption in the form of underlying cloud features, such as scalability, agility, cost-effective storage options, and access to huge processing power, complementing the ability to harvest big data. In addition, cloud computing technology has become mainstream, and seamless connectivity provided by it is making it accessible and leading to generation of Big Data and applications.

According to the Right Scale of the Annual State of the Cloud Report 2019, 91% of businesses use public cloud and 72% use private one. Therefore, advent of cloud technology is also increasing growth of the market. In addition, many industrial and automotive manufacturers are implementing IoT tools to leverage forecast maintenance and sophisticated data analytics to improve productivity and availability and add value to their business offerings. 

The report focuses on growth prospects, restraints, and bot services market analysis. The study provides Porter’s five forces analysis of the bot services industry to understand impact of various factors such as bargaining power of suppliers, competitive intensity of competitors, threat of new entrants, threat of substitutes, and bargaining power of buyers on the bot services market trends.

Segment review

The bot services industry is mainly segmented into technology, mode, deployment, end user, and region. On the basis of technology, the market is segmented into framework and platform. By mode, it is divided into text, audio, and video. By deployment, it is segmented into websites, contact center, social media, and mobile applications. On the basis of end user, it is segmented into banking, financial services, and insurance (BFSI), retail & ecommerce, healthcare, media & entertainment, telecom, government, education, travel and hospitality, real estate, and others. The market is mainly studied across North America, Europe, Asia Pacific and LAMEA.

Impact of COVID-19 Pandemic on Bot Services Market-

Post COVID-19, the size of the global bot services market forecast is estimated to be $ 537 million in 2021, and is projected to reach $ 7,809 million by 2030. 
The bot services industry grew comfortably during the COVID-19 pandemic as the world relied more and more on digital alternatives to enact social distancing norms chat and voice bots were adopted into many industries. For instance, some of the foodservice industry-based businesses (that were dealing with limited availability and shortages in staff) employed voice and chatbots for booking appointments, taking customer orders, and taking feedback from their clients. Similar, methods were used by many small (or medium) consumer-facing businesses. These new scopes for bot services paired with their growing applications in healthcare diagnosis and online consumer support services propel the bot services market growth. The global market of bot services thrived during the pandemic, and is expected to grow further in the coming years.

Top impacting factors    

Factors such as intense focus on customer experience followed by compatibility with advanced data analysis and deep learning tools majorly propels the market growth. However, bots misinterpreting or not understanding context of customers mainly restrain the market growth. Advancements in the field of Artificial Intelligence and Machine Learning is estimated to have a lucrative effect on the overall bot services market opportunity.

Advancements in the field of Artificial Intelligence and Machine Learning:

Customer experience is a well-developed and integrated element of most organizations, and it is critical for growth of a company and customer loyalty. Push for digital service solutions, as well as growth of AI-based agents are critical for future success of chatbots and bot services.

Customer service is becoming increasingly automated and customer relations management systems are using AI to improve and expand their relationship with the clients. Larger organizations can now afford to employ a single service for their entire CRM branch as long as it is suitable. This is attributed to development of specific customer service suites and bot services tailored to their business models. Similarly, smaller, and medium-sized companies can pick and choose from services and features that are most appropriate for them and their clients.

Advancements made in the bot services industry have made chatbots able to understand a higher degree of human conversation and enabled to be trusted to help customers with basic issues. 

Bot Services Market
By Technology

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Platform is projected as one of the most lucrative segments.

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Growth of digital media platforms and their growing impact on businesses

Social media platforms have evolved to become a really important part of modern-day businesses. Every firm has been growing its roots on social media platforms to attract more new customers for their business. Chatbots are providing such enterprises ways to communicate with their consumers more quickly and efficiently. This reflects positively on the future of the bot services market as social media platforms become much more engaging and part of everyday lives of average users.

Moreover, chatbots on social media sites such as Twitter and Facebook may be used to disseminate information on a certain issue faster than a human could, broadening their range of uses even more.

Bot Services Market
By Region

2030
North America 
Europe
Asia-pacific
Lamea

APAC is projected as one of the most significant region.

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Key Benefits For Stakeholders

  • The study provides an in-depth analysis of the bot services market along with current trends and future estimations to elucidate imminent investment pockets.
  • Information about key drivers, restraints, and opportunities and their impact analysis on the market size is provided in the report.
  • Porter’s five forces analysis illustrates the potency of buyers and suppliers operating in the industry.
  • The quantitative analysis of Bot Services market for the period 2020–2030 is provided to determine the market potential.

Key Market Segments

By Technology

  • Framework
  • Platform

By Deployment 

  • Websites
  • Contact Center
  • Social Media
  • Mobile Applications

By Mode

  • Text
  • Audio
  • Video

By End User

  • Banking, Financial Services, and Insurance (BFSI)
  • Retail and eCommerce
  • Healthcare
  • Media and Entertainment
  • Telecom
  • Government
  • Education
  • Travel and Hospitality
  • Real Estate
  • Others

By Region

  • North America
    • U.S.
    • Canada
  • Europe 
    • UK
    • Germany
    • France
    • Spain
    • Italy
    • Russia
    • Rest of Europe
  • Asia-Pacific 
    • China
    • India
    • Japan
    • India
    • Australia
    • South Korea
    • Southeast Asia
    • Rest of Asia-Pacific
  • LAMEA
    • Latin America
    • Middle East
    • Africa

Key Market Players

  • Microsoft
  • IBM
  • Facebook
  • Google
  • Amazon Web Services
  •  Nuance Communications
  • Aspect Software
  • Inbenta Technologies
  • Creative Virtual
  • 24/7 Customer.
 

CHAPTER 1:INTRODUCTION

1.1.REPORT DESCRIPTION
1.2.KEY BENEFITS FOR STAKEHOLDERS
1.3.KEY MARKET SEGMENTS

1.3.1.Key market players

1.4.RESEARCH METHODOLOGY

1.4.1.Secondary research
1.4.2.Primary research
1.4.3.Analyst tools & models

CHAPTER 2:EXECUTIVE SUMMARY

2.1.KEY FINDINGS

2.1.1.Top impacting factors
2.1.2.Top investment pockets

2.2.CXO PERSPECTIVE

CHAPTER 3:MARKET OVERVIEW

3.1.MARKET DEFINITION AND SCOPE
3.2.KEY FORCES SHAPING THE BOT SERVICES MARKET
3.3.MARKET DYNAMICS

3.3.1.Drivers

3.3.1.1.Enhanced customer experience: 
3.3.1.2.Compatibility with advanced data analysis and deep learning tools

3.3.2.Restraints

3.3.2.1.Bots misinterpreting or not understanding customer’s context: 
3.3.2.2.Lesser flexibility and customizations as compared to on-premises solutions

3.3.3.Opportunities

3.3.3.1.Advancements in the field of Artificial Intelligence and Machine Learning: 
3.3.3.2.Growth of digital media platforms and their growing impact on businesses: 

3.4.COVID-19 IMPACT ANALYSIS ON THE BOT SERVICES MARKET

3.4.1.Impact on market size
3.4.2.Consumer trends, preferences, and budget impact
3.4.3.Economic impact
3.4.4.Key player strategies to tackle negative impact
3.4.5.Opportunity window

CHAPTER 4:BOT SERVICES MARKET, BY TECHNOLOGY

4.1.OVERVIEW
4.2.FRAMEWORK

4.2.1.Key market trends, growth factors, and opportunities
4.2.2.Market size and forecast, by region
4.2.3.Market analysis, by country

4.3.PLATFORM

4.3.1.Key market trends, growth factors, and opportunities
4.3.2.Market size and forecast, by region
4.3.3.Market analysis, by country

CHAPTER 5:BOT SERVICES MARKET, BY MODE

5.1.OVERVIEW
5.2.TEXT

5.2.1.Key market trends, growth factors, and opportunities
5.2.2.Market size and forecast, by region
5.2.3.Market analysis, by country

5.3.AUDIO

5.3.1.Key market trends, growth factors, and opportunities
5.3.2.Market size and forecast, by region
5.3.3.Market analysis, by country

5.4.VIDEO

5.4.1.Key market trends, growth factors, and opportunities
5.4.2.Market size and forecast, by region
5.4.3.Market analysis, by country

CHAPTER 6:BOT SERVICES MARKET, BY DEPLOYMENT

6.1.OVERVIEW
6.2.WEBSITES

6.2.1.Key market trends, growth factors, and opportunities
6.2.2.Market size and forecast, by region
6.2.3.Market analysis, by country

6.3.CONTACT CENTER

6.3.1.Key market trends, growth factors, and opportunities
6.3.2.Market size and forecast, by region
6.3.3.Market analysis, by country

6.4.SOCIAL MEDIA

6.4.1.Key market trends, growth factors, and opportunities
6.4.2.Market size and forecast, by region
6.4.3.Market analysis, by country

6.5.MOBILE APPLICATIONS

6.5.1.Key market trends, growth factors, and opportunities
6.5.2.Market size and forecast, by region
6.5.3.Market analysis, by country

CHAPTER 7:BOT SERVICES MARKET, BY END USER

7.1.OVERVIEW
7.2.BFSI

7.2.2.Market size and forecast, by region
7.2.3.Market analysis, by country

7.3.RETAIL AND E COMMERCE

7.3.1.Key market trends, growth factors, and opportunities
7.3.2.Market size and forecast, by region
7.3.3.Market analysis, by country

7.4.HEALTHCARE

7.4.1.Key market trends, growth factors, and opportunities
7.4.2.Market size and forecast, by region
7.4.3.Market analysis, by country

7.5.MEDIA AND ENTERTAINMENT

7.5.1.Key market trends, growth factors, and opportunities
7.5.2.Market size and forecast, by region
7.5.3.Market analysis, by country

7.6.TELECOM

7.6.1.Key market trends, growth factors, and opportunities
7.6.2.Market size and forecast, by region
7.6.3.Market analysis, by country

7.7.GOVERNMENT

7.7.1.Key market trends, growth factors, and opportunities
7.7.2.Market size and forecast, by region
7.7.3.Market analysis, by country

7.8.EDUCATION

7.8.1.Key market trends, growth factors, and opportunities
7.8.2.Market size and forecast, by region
7.8.3.Market analysis, by country

7.9.TRAVEL AND HOSPITALITY

7.9.1.Key market trends, growth factors, and opportunities
7.9.2.Market size and forecast, by region
7.9.3.Market analysis, by country

7.10.REAL ESTATE

7.10.1.Key market trends, growth factors, and opportunities
7.10.2.Market size and forecast, by region
7.10.3.Market analysis, by country

7.11.OTHERS

7.11.1.Key market trends, growth factors, and opportunities
7.11.2.Market size and forecast, by region
7.11.3.Market analysis, by country

CHAPTER 8:BOT SERVICES MARKET, BY REGION

8.1.OVERVIEW
8.2.NORTH AMERICA

8.2.1.Key market trends, growth factors, and opportunities
8.2.2.Market size and forecast, By Technology
8.2.3.Market size and forecast, by Mode
8.2.4.Market size and forecast, BY DEPLOYMENT
8.2.5.Market size and forecast, BY END USER
8.2.6.Market analysis, by country

8.2.6.1.U.S. 

8.2.6.1.1.Market size and forecast, BY TECHNOLOGY
8.2.6.1.2.Market size and forecast, BY MODE
8.2.6.1.3.Market size and forecast, BY DEPLOYMENT
8.2.6.1.4.Market size and forecast, BY END USER

8.2.6.2.Canada

8.2.6.2.1.Market size and forecast, BY TECHNOLOGY
8.2.6.2.2.Market size and forecast, by Mode
8.2.6.2.3.Market size and forecast, BY DEPLOYMENT
8.2.6.2.4.Market size and forecast, BY END USER

8.3.EUROPE

8.3.1.Key market trends, growth factors, and opportunities
8.3.2.Market size and forecast, By Technology
8.3.3.Market size and forecast, by Mode
8.3.4.Market size and forecast, BY DEPLOYMENT
8.3.5.Market size and forecast, BY END USER
8.3.6.Market analysis, by country

8.3.6.1.UK

8.3.6.1.1.Market size and forecast, BY TECHNOLOGY
8.3.6.1.2.Market size and forecast, by Mode
8.3.6.1.3.Market size and forecast, BY Deployment
8.3.6.1.4.Market size and forecast, BY END USER

8.3.6.2.Germany

8.3.6.2.1.Market size and forecast, BY TECHNOLOGY
8.3.6.2.2.Market size and forecast, by Mode
8.3.6.2.3.Market size and forecast, BY DEPLOYMENT
8.3.6.2.4.Market size and forecast, BY END USER

8.3.6.3.France

8.3.6.3.1.Market size and forecast, BY TECHNOLOGY
8.3.6.3.2.Market size and forecast, BY MODE
8.3.6.3.3.Market size and forecast, BY DEPLOYMENT
8.3.6.3.4.Market size and forecast, BY END USER

8.3.6.4.Italy

8.3.6.4.1.Market size and forecast, BY TECHNOLOGY
8.3.6.4.2.Market size and forecast, by Mode
8.3.6.4.3.Market size and forecast, BY DEPLOYMENT
8.3.6.4.4.Market size and forecast, BY END USER

8.3.6.5.Spain

8.3.6.5.1.Market size and forecast, BY TECHNOLOGY
8.3.6.5.2.Market size and forecast, BY MODE
8.3.6.5.3.Market size and forecast, BY DEPLOYMENT
8.3.6.5.4.Market size and forecast, BY END USER

8.3.6.6.Russia

8.3.6.6.1.Market size and forecast, BY TECHNOLOGY
8.3.6.6.2.Market size and forecast, BY MODE
8.3.6.6.3.Market size and forecast, BY DEPLOYMENT
8.3.6.6.4.Market size and forecast, BY END USER

8.3.6.7.Rest of Europe

8.3.6.7.1.Market size and forecast, BY TECHNOLOGY
8.3.6.7.2.Market size and forecast, BY MODE
8.3.6.7.3.Market size and forecast, BY DEPLOYMENT
8.3.6.7.4.Market size and forecast, BY END USER

8.4.ASIA-PACIFIC

8.4.1.Key market trends, growth factors, and opportunities
8.4.2.Market size and forecast, BY TECHNOLOGY
8.4.3.Market size and forecast, BY MODE
8.4.4.Market size and forecast, BY DEPLOYMENT
8.4.5.Market size and forecast, by Industry vertical
8.4.6.Market analysis, by country

8.4.6.1.China

8.4.6.1.1.Market size and forecast, BY TECHNOLOGY
8.4.6.1.2.Market size and forecast, BY MODE
8.4.6.1.3.Market size and forecast, BY DEPLOYMENT
8.4.6.1.4.Market size and forecast, BY END USER

8.4.6.2.India

8.4.6.2.1.Market size and forecast, BY TECHNOLOGY
8.4.6.2.2.Market size and forecast, by Mode
8.4.6.2.3.Market size and forecast, BY DEPLOYMENT
8.4.6.2.4.Market size and forecast, BY END USER

8.4.6.3.Japan

8.4.6.3.1.Market size and forecast, BY TECHNOLOGY
8.4.6.3.2.Market size and forecast, by Mode
8.4.6.3.3.Market size and forecast, BY DEPLOYMENT
8.4.6.3.4.Market size and forecast, by End User

8.4.6.4.Australia

8.4.6.4.1.Market size and forecast, BY TECHNOLOGY
8.4.6.4.2.Market size and forecast, by Mode
8.4.6.4.3.Market size and forecast, BY DEPLOYMENT
8.4.6.4.4.Market size and forecast, BY END USER

8.4.6.5.South Korea

8.4.6.5.1.Market size and forecast, BY TECHNOLOGY
8.4.6.5.2.Market size and forecast, by Mode
8.4.6.5.3.Market size and forecast, BY DEPLOYMENT
8.4.6.5.4.Market size and forecast, BY END USER

8.4.6.6.Southeast Asia

8.4.6.6.1.Market size and forecast, BY TECHNOLOGY
8.4.6.6.2.Market size and forecast, by Mode
8.4.6.6.3.Market size and forecast, BY DEPLOYMENT
8.4.6.6.4.Market size and forecast, BY END USER

8.4.6.7.Rest of Asia-Pacific

8.4.6.7.1.Market size and forecast, BY TECHNOLOGY
8.4.6.7.2.Market size and forecast, by Mode
8.4.6.7.3.Market size and forecast, BY DEPLOYMENT
8.4.6.7.4.Market size and forecast, BY END USER

8.5.LAMEA

8.5.1.Key market trends, growth factors, and opportunities
8.5.2.Market size and forecast, BY TECHNOLOGY
8.5.3.Market size and forecast, by Mode
8.5.4.Market size and forecast, BY DEPLOYMENT
8.5.5.Market size and forecast, BY END USER
8.5.6.Market analysis, by country

8.5.6.1.Latin America

8.5.6.1.1.Market size and forecast, BY TECHNOLOGY
8.5.6.1.2.Market size and forecast, by Mode
8.5.6.1.3.Market size and forecast, BY DEPLOYMENT
8.5.6.1.4.Market size and forecast, by industry vertical

8.5.6.2.Middle East

8.5.6.2.1.Market size and forecast, BY TECHNOLOGY
8.5.6.2.2.Market size and forecast, by Mode
8.5.6.2.3.Market size and forecast, BY DEPLOYMENT
8.5.6.2.4.Market size and forecast, by industry vertical

8.5.6.3.Africa

8.5.6.3.1.Market size and forecast, BY TECHNOLOGY
8.5.6.3.2.Market size and forecast, by Mode
8.5.6.3.3.Market size and forecast, BY DEPLOYMENT
8.5.6.3.4.Market size and forecast, by industry vertical

CHAPTER 9:COMPETITIVE LANDSCAPE

9.1.KEY PLAYER POSITIONING ANALYSIS, 2019
9.2.TOP WINNING STRATEGIES
9.3.COMPETITIVE DASHBOARD

CHAPTER 10:COMPANY PROFILE

10.1.[24]7.AI, INC

10.1.1.Company overview
10.1.2.Key executives
10.1.3.Company snapshot
10.1.4.Product portfolio
10.1.5.Key strategic moves and developments

10.2.AMAZON WEB SERVICES, INC. 

10.2.1.Company overview
10.2.2.Key executives
10.2.3.Company snapshot
10.2.4.Operating business segments
10.2.5.Product portfolio
10.2.6.Business performance
10.2.7.Key strategic moves and developments

10.3.ASPECT SOFTWARE
10.4.CREATIVE VIRTUAL LTD

10.4.1.Company overview
10.4.2.Key executives
10.4.3.Company snapshot
10.4.4.Product portfolio
10.4.5.Key strategic moves and developments

10.5.FACEBOOK, INC. 

10.5.1.Company overview
10.5.2.Key executives
10.5.3.Company snapshot
10.5.4.Operating business segments
10.5.5.Product portfolio
10.5.6.R&D expenditure
10.5.7.Business performance
10.5.8.Key strategic moves and developments

10.6.GOOGLE LLC

10.6.1.Company overview
10.6.2.Key executives
10.6.3.Company snapshot
10.6.4.Operating business segments
10.6.5.Product portfolio
10.6.6.R&D expenditure
10.6.7.Business performance
10.6.8.Key strategic moves and developments

10.7.INTERNATIONAL BUSINESS MACHINES CORPORATION

10.7.1.Company overview
10.7.2.Key executives
10.7.3.Company snapshot
10.7.4.Operating business segments
10.7.5.Product portfolio
10.7.6.R&D Expenditure
10.7.7.Business performance
10.7.8.Key strategic moves and developments

10.8.INBENTA TECHNOLOGIES INC

10.8.1.Company overview
10.8.2.Key executives
10.8.3.Company snapshot
10.8.4.Product portfolio
10.8.5.Key strategic moves and developments

10.9.MICROSOFT CORPORATION

10.9.1.Company overview
10.9.2.Key executives
10.9.3.Company snapshot
10.9.4.Operating business segments
10.9.5.Product portfolio
10.9.6.R&D expenditure
10.9.7.Business performance
10.9.8.Key strategic moves and developments

10.10.NUANCE COMMUNICATIONS, INC. 

10.10.1.Company overview
10.10.2.Key executives
10.10.3.Company snapshot
10.10.4.Operating business segments
10.10.5.Product portfolio
10.10.6.R&D expenditure
10.10.7.Business performance
10.10.8.Key strategic moves and developments

LIST OF TABLES

TABLE 01.BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION) 
TABLE 02.BOT SERVICES MARKET FOR FRAMEWORK, BY REGION, 2020-2030 ($MILLION) 
TABLE 03.BOT SERVICES MARKET FOR PLATFORM, BY REGION, 2020-2030 ($MILLION)
TABLE 04.GLOBAL BOT SERVICES MARKET, BY MODE, 2020-2030($MILLION) 
TABLE 05.BOT SERVICES MARKET REVENUE FOR TEXT, BY REGION 2020-2030($MILLION) 
TABLE 06.BOT SERVICES MARKET REVENUE FOR AUDIO, BY REGION, 2020-2030($MILLION) 
TABLE 07.BOT SERVICES MARKET REVENUE FOR VIDEO, BY REGION, 2020-2030($MILLION) 
TABLE 08.BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION) 
TABLE 09.BOT SERVICES MARKET FOR WEBSITES, BY REGION, 2020-2030 ($MILLION) 
TABLE 10.CONTACT CENTER BOT SERVICES MARKET, BY REGION, 2020-2030 ($MILLION) 
TABLE 11.SOCIAL MEDIA BOT SERVICES MARKET, BY REGION, 2020-2030 ($MILLION) 
TABLE 12.MOBILE APPLICATIONS BOT SERVICES MARKET, BY REGION, 2020-2030 ($MILLION) 
TABLE 13.BOT SERVICES MARKET, BY END USERS, 2020-2030 ($MILLION) 
TABLE 14.BOT SERVICES MARKET FOR BFSI, BY REGION, 2020-2030 ($MILLION) 
TABLE 15.BOT SERVICES MARKET FOR RETAIL AND E-COMMERCE, BY REGION, 2020-2030 ($MILLION) 
TABLE 16.BOT SERVICES MARKET FOR HEALTHCARE, BY REGION, 2020-2030 ($MILLION) 
TABLE 17.BOT SERVICES MARKET FOR MEDIA AND ENTERTAINMENT, BY REGION, 2020-2030 ($MILLION) 
TABLE 18.BOT SERVICES MARKET FOR TELECOM, BY REGION, 2020-2030 ($MILLION) 
TABLE 19.BOT SERVICES MARKET FOR TELECOM, BY REGION, 2020-2030 ($MILLION) 
TABLE 20.BOT SERVICES MARKET FOR EDUCATION, BY REGION, 2020-2030 ($MILLION) 
TABLE 21.BOT SERVICES MARKET FOR TRAVEL AND HOSPITALITY, BY REGION, 2020-2030 ($MILLION) 
TABLE 22.BOT SERVICES MARKET FOR REAL ESTATE, BY REGION, 2020-2030 ($MILLION) 
TABLE 23.BOT SERVICES MARKET FOR REAL ESTATE, BY OTHERS, 2020-2030 ($MILLION) 
TABLE 24.BOT SERVICES MARKET, BY REGION, 2020-2030 ($MILLION) 
TABLE 25.NORTH AMERICA BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION) 
TABLE 26.NORTH AMERICA BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION) 
TABLE 27.NORTH AMERICA BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION) 
TABLE 28.NORTH AMERICA BOT SERVICES MARKET, BY END USER, 2020-2030 ($MILLION) 
TABLE 29.NORTH AMERICA BOT SERVICES MARKET, BY COUNTRY, 2020-2030 ($MILLION) 
TABLE 30.U.S. BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION) 
TABLE 31.U.S. BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION) 
TABLE 32.U.S. BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION) 
TABLE 33.U.S. BOT SERVICES MARKET, BY END USER, 2020-2030 ($MILLION) 
TABLE 34.CANADA BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION) 
TABLE 35.CANADA BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION) 
TABLE 36.CANADA BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION) 
TABLE 37.CANADA BOT SERVICES MARKET, BY END USER, 2020-2030 ($MILLION) 
TABLE 38.EUROPE BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION) 
TABLE 39.EUROPE BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION) 
TABLE 40.EUROPE BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION) 
TABLE 41.EUROPE BOT SERVICES MARKET, BY END USER, 2020-2030 ($MILLION) 
TABLE 42.EUROPE BOT SERVICES MARKET, BY COUNTRY, 2020-2030 ($MILLION) 
TABLE 43.UK BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION) 
TABLE 44.UK BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION) 
TABLE 45.UK BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION) 
TABLE 46.UK BOT SERVICES MARKET, BY END USER, 2020-2030 ($MILLION) 
TABLE 47.GERMANY BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION) 
TABLE 48.GERMANY BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION) 
TABLE 49.GERMANY BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION) 
TABLE 50.GERMANY BOT SERVICES MARKET, BY INDUSTRY VERTICAL, 2020-2030 ($MILLION) 
TABLE 51.FRANCE BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION) 
TABLE 52.FRANCE BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION) 
TABLE 53.FRANCE BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION) 
TABLE 54.FRANCE BOT SERVICES MARKET, BY INDUSTRY VERTICAL, 2020-2030 ($MILLION) 
TABLE 55.ITALY BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION) 
TABLE 56.ITALY BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION) 
TABLE 57.ITALY BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION) 
TABLE 58.ITALY BOT SERVICES MARKET, BY END USER, 2020-2030 ($MILLION) 
TABLE 59.SPAIN BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION) 
TABLE 60.SPAIN BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION) 
TABLE 61.SPAIN BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION) 
TABLE 62.SPAIN BOT SERVICES MARKET, BY END USERS, 2020-2030 ($MILLION) 
TABLE 63.RUSSIA BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION) 
TABLE 64.RUSSIA BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION) 
TABLE 65.RUSSIA BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION) 
TABLE 66.RUSSIA BOT SERVICES MARKET, BY END USER, 2020-2030 ($MILLION) 
TABLE 67.REST OF EUROPE BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION) 
TABLE 68.REST OF EUROPE BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION) 
TABLE 69.REST OF EUROPE BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION) 
TABLE 70.REST OF EUROPE BOT SERVICES MARKET, BY END USER, 2020-2030 ($MILLION) 
TABLE 71.ASIA-PACIFIC BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION) 
TABLE 72.ASIA-PACIFIC BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION) 
TABLE 73.ASIA-PACIFIC BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION) 
TABLE 74.ASIA-PACIFIC BOT SERVICES MARKET, BY INDUSTRY VERTICAL, 2020-2030 ($MILLION) 
TABLE 75.ASIA-PACIFIC BOT SERVICES MARKET, BY COUNTRY, 2020-2030 ($MILLION) 
TABLE 76.CHINA BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION) 
TABLE 77.CHINA BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION) 
TABLE 78.CHINA BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION) 
TABLE 79.CHINA BOT SERVICES MARKET, BY INDUSTRY VERTICAL, 2020-2030 ($MILLION) 
TABLE 80.INDIA BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION) 
TABLE 81.INDIA BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION) 
TABLE 82.INDIA BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION) 
TABLE 83.INDIA BOT SERVICES MARKET, BY INDUSTRY VERTICAL, 2020-2030 ($MILLION) 
TABLE 84.JAPAN BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION) 
TABLE 85.JAPAN BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION) 
TABLE 86.JAPAN BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION) 
TABLE 87.JAPAN BOT SERVICES MARKET, BY END USER, 2020-2030 ($MILLION) 
TABLE 88.AUSTRALIA BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION) 
TABLE 89.AUSTRALIA BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION) 
TABLE 90.AUSTRALIA BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION) 
TABLE 91.AUSTRALIA BOT SERVICES MARKET, BY INDUSTRY VERTICAL, 2020-2030 ($MILLION) 
TABLE 92.SOUTH KOREA BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION) 
TABLE 93.SOUTH KOREA BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION) 
TABLE 94.SOUTH KOREA BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION) 
TABLE 95.SOUTH KOREA BOT SERVICES MARKET, BY END USER, 2020-2030 ($MILLION) 
TABLE 96.SOUTHEAST ASIA BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION) 
TABLE 97.SOUTH KOREA BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION) 
TABLE 98.SOUTHEAST ASIA BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION) 
TABLE 99.SOUTH KOREA BOT SERVICES MARKET, BY END USER, 2020-2030 ($MILLION) 
TABLE 100.REST OF ASIA-PACIFIC BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION) 
TABLE 101.REST OF ASIA-PACIFIC BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION) 
TABLE 102.REST OF ASIA-PACIFIC BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION) 
TABLE 103.REST OF ASIA-PACIFIC BOT SERVICES MARKET, BY INDUSTRY VERTICAL, 2020-2030 ($MILLION) 
TABLE 104.LAMEA BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION) 
TABLE 105.LAMEA BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION) 
TABLE 106.LAMEA BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION) 
TABLE 107.LAMEA BOT SERVICES MARKET, BY INDUSTRY VERTICAL, 2020-2030 ($MILLION) 
TABLE 108.LAMEA BOT SERVICES MARKET, BY COUNTRY, 2020-2030 ($MILLION) 
TABLE 109.LATIN AMERICA BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION) 
TABLE 110.LATIN AMERICA BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION) 
TABLE 111.LATIN AMERICA BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION) 
TABLE 112.LATIN AMERICA BOT SERVICES MARKET, BY END USERS, 2020-2030 ($MILLION) 
TABLE 113.MIDDLE EAST BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION) 
TABLE 114.MIDDLE EAST BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION) 
TABLE 115.MIDDLE EAST BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION) 
TABLE 116.MIDDLE EAST BOT SERVICES MARKET, BY INDUSTRY VERTICAL, 2020-2030 ($MILLION) 
TABLE 117.AFRICA BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION) 
TABLE 118.AFRICA BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION) 
TABLE 119.AFRICA BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION) 
TABLE 120.AFRICA BOT SERVICES MARKET, BY INDUSTRY VERTICAL, 2020-2030 ($MILLION) 
TABLE 121.[24]7.AI, INC: KEY EXECUTIVES
TABLE 122.[24]7.AI, INC: COMPANY SNAPSHOT
TABLE 123.[24]7.AI, INC: PRODUCT PORTFOLIO
TABLE 124.AMAZON.COM INC.: KEY EXECUTIVES
TABLE 125.AMAZON WEB SERVICES, INC.: COMPANY SNAPSHOT
TABLE 126.AMAZON.COM INC.: OPERATING SEGMENTS
TABLE 127.AMAZON.COM INC.: PRODUCT PORTFOLIO
TABLE 128.ALVARIA INC.: KEY EXECUTIVES
TABLE 129.ASPECT SOFTWARE: COMPANY SNAPSHOT
TABLE 130.ASPECT SOFTWARE: PRODUCT PORTFOLIO
TABLE 131.ASPECT SOFTWARE: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 135.CREATIVE VIRTUAL LTD.: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 136.FACEBOOK, INC.: KEY EXECUTIVES
TABLE 137.FACEBOOK, INC.: COMPANY SNAPSHOT
TABLE 138.FACEBOOK, INC.: OPERATING SEGMENTS
TABLE 139.FACEBOOK, INC.: PRODUCT PORTFOLIO
TABLE 140.GOOGLE LLC: KEY EXECUTIVES
TABLE 141.GOOGLE LLC: COMPANY SNAPSHOT
TABLE 142.ALPHABET INC.: OPERATING SEGMENTS
TABLE 143.ALPHABET INC.: PRODUCT PORTFOLIO
TABLE 144.INTERNATIONAL BUSINESS MACHINES CORPORATION: KEY EXECUTIVES
TABLE 145.INTERNATIONAL BUSINESS MACHINES CORPORATION: COMPANY SNAPSHOT
TABLE 146.INTERNATIONAL BUSINESS MACHINES CORPORATION: OPERATING SEGMENTS
TABLE 147.INTERNATIONAL BUSINESS MACHINES CORPORATION: PRODUCT PORTFOLIO
TABLE 148.INBENTA TECHNOLOGIES INC.: KEY EXECUTIVES
TABLE 149.INBENTA TECHNOLOGIES INC.: COMPANY SNAPSHOT
TABLE 150.INBENTA TECHNOLOGIES INC.: PRODUCT PORTFOLIO
TABLE 151.MICROSOFT CORPORATION: KEY EXECUTIVES
TABLE 152.MICROSOFT CORPORATION: COMPANY SNAPSHOT
TABLE 153.MICROSOFT CORPORATION: OPERATING SEGMENTS
TABLE 154.MICROSOFT CORPORATION: PRODUCT PORTFOLIO
TABLE 155.NUANCE COMMUNICATIONS, INC.: KEY EXECUTIVES
TABLE 156.NUANCE COMMUNICATIONS, INC.: COMPANY SNAPSHOT
TABLE 157.NUANCE COMMUNICATIONS, INC.: OPERATING SEGMENTS
TABLE 158.NUANCE COMMUNICATIONS, INC.: PRODUCT PORTFOLIO

LIST OF FIGURES

FIGURE 01.KEY MARKET SEGMENTS
FIGURE 02.TOP IMPACTING FACTORS
FIGURE 03.TOP INVESTMENT POCKETS
FIGURE 04.MODERATE-TO-HIGH BARGAINING POWER OF SUPPLIERS
FIGURE 05.MODERATE-TO-HIGH BARGAINING POWER OF BUYERS
FIGURE 06.MODERATE THREAT OF SUBSTITUTES
FIGURE 07.MODERATE-TO-HIGH THREAT OF NEW ENTRANTS
FIGURE 08.HIGH COMPETITIVE RIVALRY
FIGURE 09.MARKET DYNAMICS: GLOBAL BOT SERVICES MARKET
FIGURE 10.BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION) 
FIGURE 11.COMPARATIVE SHARE ANALYSIS OF BOT SERVICES MARKET FOR FRAMEWORK BY COUNTRY,  2020 & 2030 (%)
FIGURE 12.COMPARATIVE SHARE ANALYSIS OF BOT SERVICES MARKET FOR PLATFORM, BY COUNTRY,  2020 & 2030 (%)
FIGURE 13.GLOBAL BOT SERVICES MARKET REVENUE, BY MODE, 2020-2030 ($MILLION) 
FIGURE 14.COMPARATIVE SHARE ANALYSIS OF BOT SERVICES MARKET FOR TEXT,  BY COUNTRY, 2020 & 2030 (%)
FIGURE 15.COMPARATIVE SHARE ANALYSIS OF BOT SERVICES MARKET FOR AUDIO,  BY COUNTRY, 2020 & 2030 (%)
FIGURE 16.COMPARATIVE SHARE ANALYSIS OF BOT SERVICES MARKET FOR VIDEO, BY COUNTRY,  2020 & 2030 (%)
FIGURE 17.BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION) 
FIGURE 18.COMPARATIVE SHARE ANALYSIS OF WEBSITES BOT SERVICES MARKET, BY COUNTRY,  2020 & 2030 (%)
FIGURE 19.COMPARATIVE SHARE ANALYSIS OF CONTACT CENTER BOT SERVICES MARKET, BY COUNTRY,  2020 & 2030 (%)
FIGURE 20.COMPARATIVE SHARE ANALYSIS OF SOCIAL MEDIA BOT SERVICES MARKET, BY COUNTRY,  2020 & 2030 (%)
FIGURE 21.COMPARATIVE SHARE ANALYSIS OF MOBILE APPLICATIONS BOT SERVICES MARKET, BY COUNTRY,  2020 & 2030 (%)
FIGURE 22.BOT SERVICES MARKET, BY END USER, 2020-2030 ($MILLION) 
FIGURE 23.COMPARATIVE SHARE ANALYSIS OF BOT SERVICES MARKET FOR BFSI, BY COUNTRY,  2020 & 2030 (%)
FIGURE 24.COMPARATIVE SHARE ANALYSIS OF BOT SERVICES MARKET FOR RETAIL AND E-COMMERCE, BY COUNTRY,  2020 & 2030 (%)
FIGURE 25.COMPARATIVE SHARE ANALYSIS OF BOT SERVICES MARKET FOR HEALTHCARE,  BY COUNTRY, 2020 & 2030 (%)
FIGURE 26.COMPARATIVE SHARE ANALYSIS OF BOT SERVICES MARKET FOR MEDIA AND ENTERTAINMENT, BY COUNTRY, 2020 & 2030 (%)
FIGURE 27.COMPARATIVE SHARE ANALYSIS OF BOT SERVICES MARKET FOR TELECOM, BY COUNTRY,  2020 & 2030 (%)
FIGURE 28.COMPARATIVE SHARE ANALYSIS OF BOT SERVICES MARKET FOR GOVERNMENT, BY COUNTRY,  2020 & 2030 (%)
FIGURE 29.COMPARATIVE SHARE ANALYSIS OF BOT SERVICES MARKET FOR EDUCATION, BY COUNTRY,  2020 & 2030 (%)
FIGURE 30.COMPARATIVE SHARE ANALYSIS OF BOT SERVICES MARKET FOR TRAVEL AND HOSPITALITY, BY COUNTRY,  2020 & 2030 (%)
FIGURE 31.COMPARATIVE SHARE ANALYSIS OF BOT SERVICES MARKET FOR REAL ESTATE, BY COUNTRY,  2020 & 2030 (%)
FIGURE 32.COMPARATIVE SHARE ANALYSIS OF BOT SERVICES MARKET FOR REAL ESTATE, BY COUNTRY,  2020 & 2030 (%)
FIGURE 33.U.S. BOT SERVICES MARKET, 2020-2030 ($MILLION) 
FIGURE 34.CANADA BOT SERVICES MARKET, 2020-2030 ($MILLION) 
FIGURE 35.UK BOT SERVICES MARKET, 2020-2030 ($MILLION) 
FIGURE 36.GERMANY BOT SERVICES MARKET, 2020-2030 ($MILLION) 
FIGURE 37.FRANCE BOT SERVICES MARKET, 2020-2030 ($MILLION) 
FIGURE 38.ITALY BOT SERVICES MARKET, 2020-2030 ($MILLION) 
FIGURE 39.SPAIN BOT SERVICES MARKET, 2020-2030 ($MILLION) 
FIGURE 40.RUSSIA BOT SERVICES MARKET, 2020-2030 ($MILLION) 
FIGURE 41.REST OF EUROPE BOT SERVICES MARKET, 2020-2030 ($MILLION) 
FIGURE 42.CHINA BOT SERVICES MARKET, 2020-2030 ($MILLION) 
FIGURE 43.INDIA BOT SERVICES MARKET, 2020-2030 ($MILLION) 
FIGURE 44.JAPAN BOT SERVICES MARKET, 2020-2030 ($MILLION) 
FIGURE 45.AUSTRALIA BOT SERVICES MARKET, 2020-2030 ($MILLION) 
FIGURE 46.SOUTH KOREA BOT SERVICES MARKET, 2020-2030 ($MILLION) 
FIGURE 47.SOUTHEAST ASIA BOT SERVICES MARKET, 2020-2030 ($MILLION) 
FIGURE 48.REST OF ASIA-PACIFIC BOT SERVICES MARKET, 2020-2030 ($MILLION) 
FIGURE 49.LATIN AMERICA BOT SERVICES MARKET, 2020-2030 ($MILLION) 
FIGURE 50.MIDDLE EAST BOT SERVICES MARKET, 2020-2030 ($MILLION) 
FIGURE 51.AFRICA BOT SERVICES MARKET, 2020-2030 ($MILLION) 
FIGURE 52.KEY PLAYER POSITIONING ANALYSIS: GLOBAL BOT SERVICES MARKET
FIGURE 53.TOP WINNING STRATEGIES, BY YEAR, 2019-2021
FIGURE 54.TOP WINNING STRATEGIES, BY DEVELOPMENT, 2019-2021
FIGURE 55.TOP WINNING STRATEGIES, BY COMPANY, 2019-2021
FIGURE 56.COMPETITIVE DASHBOARD
FIGURE 57.COMPETITIVE HEATMAP OF KEY PLAYERS
FIGURE 58.AMAZON.COM, INC.: REVENUE, 2018-2020 ($MILLION) 
FIGURE 59.AMAZON.COM, INC.: REVENUE SHARE BY SEGMENT, 2020 (%)
FIGURE 60.AMAZON.COM, INC.: REVENUE SHARE BY REGION, 2020 (%)
FIGURE 61.R&D EXPENDITURE, 2018-2020 ($MILLION) 
FIGURE 62.FACEBOOK, INC.: REVENUE, 2018-2020 ($MILLION) 
FIGURE 63.FACEBOOK, INC.: REVENUE SHARE BY SEGMENT, 2020 (%)
FIGURE 64.FACEBOOK, INC.: REVENUE SHARE BY REGION, 2020 (%)
FIGURE 65.R&D EXPENDITURE, 2018-2020 ($MILLION) 
FIGURE 66.ALPHABET INC.: REVENUE, 2018-2020 ($MILLION) 
FIGURE 67.ALPHABET INC.: REVENUE SHARE BY SEGMENT, 2020 (%)
FIGURE 68.ALPHABET INC.: REVENUE SHARE BY REGION, 2020 (%)
FIGURE 69.R&D EXPENDITURE, 2018-2020 ($MILLION) 
FIGURE 70.INTERNATIONAL BUSINESS MACHINES CORPORATION: REVENUE, 2018-2020 ($MILLION) 
FIGURE 71.INTERNATIONAL BUSINESS MACHINES CORPORATION: REVENUE SHARE, BY SEGMENT, 2020 (%)
FIGURE 72.INTERNATIONAL BUSINESS MACHINES CORPORATION: REVENUE SHARE, BY REGION, 2020 (%)
FIGURE 74.MICROSOFT CORPORATION: REVENUE, 2018–2020 ($MILLION) 
FIGURE 75.MICROSOFT CORPORATION: REVENUE SHARE BY SEGMENT, 2020 (%)
FIGURE 76.MICROSOFT CORPORATION: REVENUE SHARE BY REGION, 2020 (%)
FIGURE 77.R&D EXPENDITURE, 2018-2020 ($MILLION) 
FIGURE 78.NUANCE COMMUNICATIONS, INC.: REVENUE, 2018-2020 ($MILLION) 
FIGURE 79.NUANCE COMMUNICATIONS, INC.: REVENUE SHARE BY SEGMENT, 2020 (%)
FIGURE 80.NUANCE COMMUNICATIONS, INC.: REVENUE SHARE BY REGION, 2020 (%)

 
 

According to CXOs of the major companies, the Bot Services market is experiencing a rapid growth, owing to major focus on customer experience. New age chatbots are an important part of today's business environment; chatbots are typically deployed in the frontlines to help both customers and employees exchange and process important information in a short amount of time, making the entire process a lot faster and easier for the consumer; faster processing and handling of consumer requests helps save customers' time. Traditional human-based support systems might take days to even allocate employees to client questions, causing frustration and distrust in the system. This can harm the company's reputation and credibility when these systems are overworked. Chatbots are deployed to help customer state their issues while an actual employee can assess their problem and help them with their issue(s), creating a much more fluent ecosystem and provide consumers with a sense of satisfaction and trust.

Customer experience is a well-developed and integrated element of most organizations, and it is critical to the company's growth and customer loyalty. The push for digital service solutions, as well as the growth of AI-based agents, are critical to future success.

Customer service is becoming increasingly automated, and customer relations management systems are using AI to improve and expand what we presently consider the life of a relationship. Larger organizations can now afford to employ a single service for their entire CRM branch, as long as it is the suitable one, thanks to the development of specific customer service suites and bot services tailored to their business models. Similarly, smaller, and medium-sized companies can pick and choose from services and features that are most appropriate for them and their clients.

Advancements made in the bot services industry have made chatbots able to understand a higher degree of human conversation and have enabled them to be capable enough to be trusted to help customers with some basic issues they might be facing. Whereas a few years back bot services can only be trusted to greet customers and transfer them to a human which will then address their concerns.

The bot services market is competitive and comprises a number of regional and global vendors competing based on factors such as cost of solutions & services, reliability, efficiency of products, and support services. The market is concentrated with major players consuming 45-50% of the share. The degree of concentration is expected to remain same during the forecast period. Furthermore, Chatbots on social media sites such as Twitter and Facebook may be used to disseminate information on a certain issue far more faster than a human would, broadening their range of uses even more.

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